Legal
Contact & Grievance Redressal
Effective and last updated: 7 September 2026
We want payment, privacy, safety and account issues to reach the right team quickly.
Platform support
Email support@agastyainnotech.com or call +91 79898 02102. Include your registered email, society, unit and relevant receipt or payment ID. Never include card, CVV, OTP, UPI PIN or banking password.
Society decisions
Contact your society administrator for bill calculations, late fees, refunds, resident approval, notices, elections, parking or other society decisions. 9Floors can assist with platform and gateway records but cannot override a lawful society resolution.
Response and escalation
We acknowledge support requests as soon as reasonably possible and may ask for identity verification. Payment and privacy complaints are prioritised. If a matter depends on the society, bank, Razorpay or another provider, resolution may require their investigation.
Emergency
Do not use email or in-app support for an active emergency. Contact the appropriate official emergency service and your society security team.
Operator
Agastya InnoTech Private Limited · support@agastyainnotech.com · +91 79898 02102
This public policy explains the platform’s standard process. A society may publish additional by-laws or collection rules; mandatory law prevails if there is a conflict.